Tag Archives: operations

Sales Manager Chris Makes a Career Move

TWO MEN AND A TRUCK Nashville operations managerComing back from our Labor Day Weekend holiday, we have some exciting news to share about growth in our company! Our Sales Manager Chris has just earned his latest promotion to become our new Operations Manager at TWO MEN AND A TRUCK Nashville. Chris has been working with our company for over three years now, and we’re so proud of all his accomplishments as part of our team.

Chris started working with us as a Mover in 2014 after moving here from his home in New Jersey. Our General Manager Nick was very impressed with Chris’s ability to plan ahead and prevent potential issues on the job site, so Chris was quickly promoted to our Driver Team Lead position. As a Driver, he was responsible not just for leading each move, but also for inspecting his truck every morning, walking customers through their moving day paperwork, and communicating with the dispatcher in our office throughout his jobs. Chris was a great communicator and always received high customer satisfaction scores, so one year later, Nick offered him a position as a full-time Sales Representative in the office.

TWO MEN AND A TRUCK Nashville salesChris’s experience in the field as a mover helped him relate to customers as they called in to schedule their move and ask for moving advice. The rest of the sales team naturally started asking Chris for help when unusual moving circumstances arose, and he became the “go-to” sales person for working through complicated situations. A few months after his transition into the office, Nick promoted Chris again to the position of Sales Lead. We weren’t surprised to see Chris really take ownership of his new role and prove his leadership and training capabilities! Everyone saw his next promotion coming in 2016 when he was named the Sales Manager.

Throughout his time as Sales Manager, Chris continued working closely with our Operations team to ensure every customer’s move went smoothly in the field. He would volunteer to help out in the dispatch office when we were incredibly busy during the summer moving season, and he stayed late several evenings to make sure moving crews arrived safe after their last jobs. We all know Chris will do great as he takes over responsibility of all our Mover and Drivers’ training, safety procedures, and dispatching duties. Congratulations Chris!

If you’re looking for an exciting, customer-facing job with room for career growth, TWO MEN AND A TRUCK may be the place for you! Visit our careers page to see our current opportunities, or call or text us at 615-248-6288 with your questions. We look forward to adding you to the team!

TWO MEN AND A TRUCK Nashville now hiring

Career Move Month: Chris “Moves” to a New Department

This March is our company’s 4th annual Career Move Month!  All month, we’ll be highlighting stories from our company about how our employees have “moved up” in the ranks, and about career opportunities for you!  This week, we’re sharing the story of our Sales Lead, Chris.

Chris Sales LeadChris began working at Two Men Nashville in August 2014 after his friend, Vince, told him about an open Mover position.  After a month of hard work, Chris was able to pass our Drivers’ test and was promoted to being a Driver.  (The Driver position is the equivalent of a Team Lead in our company.)  “During that first year, I really liked the people I worked with and getting to work in the field.  It was nice meeting new people every day, and there was good pay,” Chris says.

In August 2015, our General Manager Nick needed to hire a new Inside Sales Representative.  Around the same time, Chris knew he needed to find a job that offered more consistent hours so he could have a better schedule for his family at home.  Nick says, “I saw potential in Chris.  The hardest part about training a new Sales Representative is teaching them how to estimate the time a move will take, and how to schedule a move.”  Because Chris had a year of experience in the field, Nick knew he would have no trouble translating that experience into scheduling duties.  “Chris was also always early, and he would always go the extra mile.”  So Nick transitioned Chris into the office position!

A couple short months later, Chris was promoted to the Sales Lead.  To earn the promotion, “I just came into work on time, took the initiative when tasks needed to be completed, and used my experience in the field to help customers with their moving expectations.”  Chris has really excelled as he’s grown into his position as the Sales Lead.  He wants job seekers to know, “I didn’t originally think of Two Men and a Truck as a career opportunity, but doors have really opened for me.  There’s room for growth and a career if you work hard.”

Team building at the Titans gameAre you interested in becoming a Two Men team member?  Right now, we’re hiring Movers, Drivers, a Marketing Assistant, and Marketing Interns!  Apply for one of these positions here or give us a call at 615-248-6288 for further information!

Do you need information about scheduling a move with us?  Click here to see our website or call for information at 615-248-6288!

Career Move Month: How Our General Manager “Moved” Up in Our Company!

This March, we’re celebrating Two Men and a Truck’s 4th annual Career Move Month!  All month we’ll be highlighting great stories from our team members about how they “moved” their career forward at Nashville’s Two Men and a Truck and tell you about our current career opportunities.

Nick General ManagerThis week, we want to tell you about our General Manager, Nick.  Nick found Two Men Nashville in 2010 after working as the General Manager of another company for several years.  He was unhappy with the industry he was in and needed a change.  While browsing for other management opportunities online, Nick found a Two Men Nashville ad for an Inside Sales Representative position.  “I honestly thought it would be a job I only kept for 6 months to a year.  I saw it as a job for the transition until I could find another managing job,” he remembers.

But then Nick realized he really liked the company and position he was in.  “I could honestly sell the service because I believe in it–I felt good about the product.”  Nick saw the way Two Men and a Truck would follow up with every single customer after their moves to be sure everything went smoothly, and the level of accountability placed on each team member.  He explains, “I’ve always been able to work hard and move up in every company I’ve worked for, so I figured I could do the same thing here.”

After a year of hard work as a Sales Representative, Nick was promoted to the Sales Lead position.  When the managers saw his ability to foresee issues in scheduling and his past management experience, they moved him over to the Operations Department into a Move Manager position.  Each year, he received another promotion, until he finally became the General Manager of the company in 2014.

Two Men and a Truck is a global companyNick hopes job seekers realize that Two Men and a Truck is a huge network–“We’re not just all over the country; we also have locations in Canada and even across the pond in the UK,” he says.  “And the majority of our managers and owners started at Two Men in front line positions.  As long as you’re willing to work hard, there’s always room for advancement.”

How can we “move” your career forward?  Right now, we’re hiring Movers, Drivers, a Marketing Assistant, and Marketing Interns!  Apply for one of these positions here or give us a call at 615-248-6288 for further information!

Are you looking to book a move with our company?  Give us a call at 615-248-6288 for a free estimate, or click here to visit our website for more moving information!

Job Shadow Day with McGavock High School

Job Shadow Day at TWO MEN AND A TRUCK Nashville

Last week, we were one of the local Nashville businesses who participated in McGavock High School’s Job Shadow Day.  One senior (Trez) and one junior (Omar) came from the school’s Hospitality and Finance Academy to learn about all the roles that keep this moving company spinning on its axis.  We all had a blast teaching them about our Sales, Operations, and Marketing departments!

Trez and Omar, like most high schoolers, have a general idea of what they want to do once they graduate.  Trez plans to study business while playing baseball in college, and Omar is considering attending a police academy to become an officer.  However, both of them were attracted to McGavock’s Job Shadow Days so they could get a taste of other career options available to them.  Our biggest priority was letting these students see all the ins and outs of a moving company; even though moving may seem like a simple “Point A to Point B” process, there’s a ton that goes on behind the scenes!

Chris teaching Omar about being a Sales LeadFirst, Trez and Omar met our sales staff.  Our Sales Lead, Chris, explained that he’s responsible for ensuring top-notch customer service from the office, giving sales goals to the other Sales Representatives, and keeping paperwork organized before it gets handed off to the Operations department.  Then they each sat with one of our Sales Representatives to learn about our pricing, how to use the online moving schedule, and how many movers and hours each job will require.  We were really impressed by Trez and Omar’s great questions, like, “What makes up the service fee?” and “Can people call to get moved between states, or can you only move them locally?”

Justin teaching Trez and Omar how to check in a truckNext, we showed them our dispatch office, where all the Movers and Drivers check in and receive their job information every morning.  Justin, one of our Quality Control Specialists, explained our dispatch procedures, organization methods, and the basic breakdown of each job.  As if on cue, when Justin finished his explanation, one of our moving teams came back from a job in the field.  Justin brought Trez and Omar out to the truck to walk them through the team’s check-in procedure.  Both students were impressed by how organized the trucks are kept, and the long list of equipment that each truck needs to have stocked at all times in order to move, disassemble, and reassemble any furniture items a customer may own.

Once Trez and Omar had a sense of how our Operations department is managed, our marketer Jenni brought them into her office to talk about her favorite parts of marketing.  She gave them a basic description of our targeted customers, and explained how our company uses social media to interact with the community.  To explain the purpose of marketing, Jenni asked, “When you think of coffee shops, what’s the first name you think of?”  Both students answered immediately, “Starbucks!”  Jenni nodded and said, “Exactly.  We want to be the Starbucks of the moving industry.  When a family is ready to move, I want the first company they think of to be TWO MEN AND A TRUCK.”

Trez and Omar at Hattie B'sFinally, after a long day of experiential learning, it was time to get a real Nashville lunch!  We treated Trez and Omar to a Nashville classic: hot chicken from Hattie B’s right down the street.

By the end of Job Shadow Day, Trez and Omar both said they learned a lot, and were amazed at how much work goes behind just one moving job.  They’re looking forward to being a part of our Summer Program for college students, where they can come “earn while they burn” between the spring and fall semesters!

 

Do you need a free quote for your upcoming move, or want to learn more about our company?  Give us a call at 615-248-6288 or click here to visit our website.

If you’re looking for more information about the Academies of Nashville inside Metro Nashville’s public high schools, click here to read all about them.