Written by Chelsea Leser
Every day, frontline staff at TWO MEN AND A TRUCK® have the chance to be a hero. Moving can be a difficult and stressful time, and becoming a TWO MEN AND A TRUCK® mover or driver provides the opportunity to make an impact like you could never imagine. You can touch someone’s life in a positive way even by doing the smallest act.
Here at TWO MEN AND A TRUCK® we work hard to make every move successful. We have earned a 96% referral rating from our customers, and more importantly, our brand is built on core values including our Grandma Rule® which is to treat everyone like they’re your grandmother. So, whether moving a senior or a child we bring the professional moving experience with a customer focus.
Today we bring you a story from Atlanta, Ga., where our employees truly were the “Movers Who Care®”.
Six-year-old Cade was nervous about moving from his lifelong home in Atlanta. The movers noticed and wanted to put him at ease, so they devised a way to make him part of the moving experience: by making him “Boss for a Day.” As boss, Cade had a role in the moving process, made connections with the movers, and saw how the movers took care of his favorite belongings. Not only did our movers make the moving experience stress-free, but fun for Cade and his family.
Here’s a note from Cade’s father, Mike:
This email is long overdue, but I wanted to be sure to take the time to do it right. On behalf of our entire family, we would like to sincerely thank Richard, Tirrell, Ryan, Donevin, Arthur, and Shelby for a truly great moving experience. We were very impressed with the level of professionalism, expertise, dedication, and willingness to go above and beyond that was exhibited by each one of these gentlemen. They were extremely efficient and hard-working the entire time they were on-site, and were courteous and respectful even at the end of some very long days.
Most importantly, this was the first move for my six-year-old son, Cade. He was very excited about having the moving truck come to move our things, but I could tell he was a little bit anxious about the whole moving situation. As you can imagine, it is tough to explain to a six-year-old that his room won’t be his room any more. However, from the moment the guys arrived each day of the move, they went out of their way to answer his questions, let him watch while they carried the furniture and loaded the truck, and did everything possible to help make him feel part of the process (and the moving crew)! Richard made him “honorary supervisor boss for the day” and Shelby even gave up his arm band for him. I can’t tell you how much all of this meant to him, and to me and my wife. After all, moving is not just about moving things, but moving people as well. For a six-year-old, this could have been a very troubling experience, but your guys made it one of the best experiences he’s ever had. He keeps asking when you are coming back!
So – thanks for everything you did to make this move as easy as possible on our entire family, and Cade will always have great memories whenever he sees one of your trucks around town.
Mike, Erin, Camryn, & Cade
We love this touching story so much, we created a commercial based on it. In addition to creating the commercial, this particular story prompted TWO MEN AND A TRUCK® to create special items in an effort to make a child’s move a fun, enjoyable experience during a time in their life that is often scary.
Want to be a #MoveHero too? Search for career opportunities and apply today at careers.twomenandatruck.com!
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward in your career!