Category Archives: Culture

Tips for a successful first day at a new job – straight from the minds of hiring managers!

 

Written by Erin VanPortfliet

Most of us can agree that finding a new job is typically a long – and sometimes very stressful – process. It begins with searching through online job boards, researching company backgrounds, sprucing up your resume, and filling out job applications, then the interview – sometimes more than one – until it finally happens. The phone rings and the call you’ve been waiting for has arrived. You happily accept an offer for the perfect position with a great new company!

First off, a congratulations is in order! All of your hard work has paid off, and now it’s time to start a new chapter in your professional life. Since first impressions are important, we decided to enlist the expertise of a few hiring managers from the TWO MEN AND A TRUCK® franchise system about what new employees can do to ensure a successful first day. Here’s what they had to say!

Be prepared and punctual

Read your offer letter carefully to make sure you are clear on the time and place and bring all the proper documents requested. This can vary depending on the company, so don’t assume you already know what you need to bring. You could be asked to bring bank information for direct deposit, specific types of identification, or even pre-completed paperwork. If you are unable to provide any required items listed, don’t wait until the day you start. Reach out and inform your new employer so it can be handled beforehand.

Natalie Frederickson, human resources manager of TWO MEN AND A TRUCK® Scottsdale, said this is a topic she’s consistently coaching her team on.

“Being on time, especially on your first day, shows you have respect for other people,” Frederickson said. “It shows you care as much about their time and schedule as your own. Our days are usually scheduled back-to-back, so if someone doesn’t show up or comes in an hour late, it affects the entire operation.”

Do your research

The first step in being successful in a new role is to understand your new company’s values and goals. Taking the time to thoroughly learn the company background is important – not only before interviews, but also before your first day – as these are typically talking points when meeting with managers and executives.

Mike Reps, general manager at TWO MEN AND A TRUCK® Rochester, Minn., centers the majority of their new hire orientation around the TWO MEN AND A TRUCK® core values.

“These six core values are what our business is built upon, so showing up knowing what they are is extremely important,” Reps said. “Executing these six core values with a great attitude paired with the willingness to grow your knowledge base will set you up for success at TWO MEN AND A TRUCK®!

Be open, even if you have experience

Having previous experience in a similar role as your new job is always a plus – it probably has a lot to do with why you landed the gig. However, that doesn’t always mean there isn’t more to learn. Walking in with the attitude that you already know everything is a great way to start off on the wrong foot with your new co-workers. Remember, first impressions are important!

“We are not looking for our new hires to be perfect, even if they happen to have prior experience in the moving industry.” said Jeremy Lawless, operations manager at TWO MEN AND A TRUCK® Dayton North, Ohio.

”Experience is certainly a plus, but to see them have the desire to learn how we do things here is extremely important. How a new hire responds to instructions and feedback, and how they communicate with others is key to becoming a successful employee at TWO MEN AND A TRUCK®.

Have fun!

This is something that many people forget, especially when they are nervous about starting a new job, but we’ll let you in on secret: everyone was new at one point, and they were nervous when they first started, too! We all have to start somewhere, so try to start off on the right foot. Smile when you pass by people, and try to get to know your co-workers. Being positive, approachable, and allowing yourself to have fun at work is only going to help you move forward in your career.

“Having fun at and enjoying the work you do starts with the type of attitude you have when you walk through the door,” said Sheryl Armock, human resources generalist at TWO MEN AND A TRUCK® Champaign. “There will always be outside forces that may try to sway your opinion and outlook. However, you have the ability to decide how you respond to these forces. If you set your attitude to positive, neutral or negative – those outside forces will impact you accordingly.”

As part of their new hire orientation, Sheryl shows a motivational video to prove just how important this subject is. Interested? Check it out on YouTube.

Well, you’ve heard it straight from the experts! We hope this advice assists in preparing you for a successful first day at your new job. If you are still on the market for a career change, don’t worry – sometimes the best opportunities take time to find.  Be sure to check out the TWO MEN AND A TRUCK® careers site for current openings. Who knows – that perfect position could be waiting for you there!

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Making the Move Forward

Written by Melanie Kebler

TWO MEN AND A TRUCK® means business when it comes to our core purpose of “moving people forward”. One way we do this is through the Mary Ellen’s Moving People Forward® Scholarship program. Founded in 2014, this program provides a unique opportunity to allow committed managers the chance to become a franchisee. The scholarship program navigates candidates through intensive training and an all-encompassing education of the TWO MEN AND A TRUCK® franchise system. Candidates are required to complete online courses, webinars, and put their all into various assignments. The year-long scholarship program comes to a close with a visit to our corporate Home Office in Lansing, Mich., where candidates interview and present their own version of a successful business plan to the TWO MEN AND A TRUCK® executive team. The deserving winner is then awarded $50,000 to go toward the launch their franchise, and a place amongst some of the most competitive and passionate franchisees in the world.

TWO MEN AND A TRUCK® has never shied away from providing substantial advancement opportunities to employees. One in three of their franchise owners started as employees, and more than 75% of managers started elsewhere within the company. Why? Because big growth means big opportunity. Randi Bloodworth – the first scholarship winner – began her journey at TWO MEN AND A TRUCK® as a customer service representative at the Tampa, Fla., franchise. With a good work ethic and sense of reliability, Randi quickly moved up to become the office manager, and in 2014, took on the scholarship program. Today, Randi’s franchise boasts excellent reviews and ratings with an endless amount of compliments directed toward the frontline team members, which one could argue is a direct reflection of her as a franchisee.

“For me, the biggest takeaway of the scholarship program was the training,” said Bloodworth when asked about how the scholarship program contributed to her success. “There were so many things I thought I knew until I entered the program. I was able to teach employees at my locations and others about things I learned and ideas and processes I have carried away.”

In more recent news, 2015 scholarship participant Jason Washburn successfully completed the second round of Mary Ellen’s Moving People Forward® Scholarship program and was awarded $50,000 toward his own franchise. Jason began his career with TWO MEN AND A TRUCK® as a mover at the St. Louis, Mo., location, but did not stay on the frontlines long. Jason progressed through the ranks and established a trust with his franchisee, allowing him to become the general manager and take on the daily operations of multiple units. In business, this trust is priceless, and Jason was ready to take on the scholarship program. With no shortage of motivation and drive, he got his chance.

Mary Ellen’s Moving People Forward® Scholarship program is just one example of how TWO MEN AND A TRUCK® is working to make a difference. It is not just a difference within the business world, but amongst people and how we treat each other. The idea is not just about how much revenue can be brought in – it is a much larger picture that. TWO MEN AND A TRUCK® has truly become a leader in the way we think about careers. It’s about moving people forward and allowing someone the opportunity to become the very best they can be. Good people make good business, and we are just scratching the surface of this company’s true potential.

To find out about your next career move, check out the TWO MEN AND A TRUCK® careers website. With more than 350 locations worldwide and growing, TWO MEN AND A TRUCK® is reshaping the way we think about small business and looking for the right people to move forward.

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Unique career opportunities at TWO MEN AND A TRUCK®

Written by Ben Laverdiere

When looking to make a career move, there are similar questions we all ask of a new opportunity. What is the day-to-day work like? How about work-life balance? What is the pay? What kind of health care plan is available? These are all important to ask and take into consideration when making career decisions. But what about when a company offers all of that and something more; how do you value that? What sets a career and company apart from others? Here are three out-of-the-box questions to ask yourself when considering a new career that will offer some unique career opportunities.

Are you making a difference?

The TWO MEN AND A TRUCK® Las Vegas crew was eager to get our national community giving program, Movers for Moms®, off to a great start.

Many people strive to make an impact on the business, but how often do we look beyond our career and company, and into the communities we call home? Are you making a difference in the community? Here at TWO MEN AND A TRUCK®, there is a reason we have identified ourselves as “Movers Who Care®”. Not many companies provide and prioritize opportunities to give back like our company. In 2016 alone, franchises nationwide donated more than $3 million worth of moving services to veterans, struggling mothers, and those in need. One of the greatest things about working for TWO MEN AND A TRUCK® is knowing you are able to better yourself professionally while making an impact on the community where you live.

Will your skills be utilized in creative ways?

Does your employer value you and the life experience you can bring to the table? At TWO MEN AND A TRUCK®, we are always looking for new and creative ways to expand our business, and we rely heavily on the team of people we work with to lend their creativity and passion to move our business forward. Last year we were contracted to provide trucks to transport equipment for the COPA America Centenario soccer tournament. Our local franchises teamed up with Home Office staff to find a new and creative ways to complete this project with excellence. One Home Office team member, Mark List, played a crucial role in coordinating this project with local TWO MEN AND A TRUCK® offices. When asked if he ever thought he would have an opportunity like this in his role as a DOT and fleet safety specialist, this was his response.

“No way, even last year I wouldn’t have believed it,” List said. “I think far too often, people (and myself early in my time here) look at TWO MEN AND A TRUCK® as strictly a residential moving company, but thanks to our National Accounts team, we are changing that! As a brand, COPA solidified the fact that we can take on anything when we band together as a system. I was very fortunate to have a solid team of individuals that helped me at the local franchise level. These days, very little surprises me regarding TWO MEN AND A TRUCK® as a company and brand, because we continue to take on new challenges and conquer them together.”

It’s important to align with a company that identifies you as an important part of the organization and fosters an environment were you are given the chance to use your skills to meet unique business needs.

TWO MEN AND A TRUCK® Chicago crew members Jeff and Ethan working to move team equipment during the COPA América Centenario soccer tournament!

Do you believe in the brand?

A lot of companies have mission statements or core values that are posted on websites and printed on walls, but never talked about. At TWO MEN AND A TRUCK®, our mission is to “move people forward”, both in business, and in life. Our core values come through on all levels of business. Whether you are working with customers or coworkers, it’s evident that TWO MEN AND A TRUCK® works hard to create a workspace and culture that helps you to be the best version of yourself. It’s easy to believe in a company and a brand that always has the best interest of others in mind.

We all want a career that provides good pay, work-life balance, and benefits, but that is not all that makes up a dream job. In most cases what makes a career truly fulfilling is that you believe in the service or product your company offers, that you are given the chance to try new things, and you can make an impact on the community you live in. That is why at TWO MEN AND A TRUCK®, we strive to prioritize the things that make us truly a unique career destination.

Hopefully this these questions will help you to gain some unique perspective when considering what you want out of your next career move. To make that next move with TWO MEN AND A TRUCK®, visit our careers website to view open jobs and apply online today!

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TWO MEN AND A TRUCK® Virginia Beach named “best place to work”

Written by Chelsea Grzegorczyk

Receiving a “best place to work” award is a great honor, and recently, a TWO MEN AND A TRUCK® franchise was awarded just that by The Business Magazine of Coastal Virginia. The TWO MEN AND A TRUCK® Virginia Beach team – led by Franchisee Kathleen White and General Manager Ted Erhenberg – are true “Movers Who Care®” who live out our core values on a daily basis. We recently had a chance to speak with the team to learn what makes their franchise a great place to work. Check out what the Virginia Beach team had to say:

“I nominated TWO MEN AND A TRUCK® Virginia Beach for the ’best places to work’ award because this is a great place to work! It’s not often you wake up and look forward to going to work, but we do every day. Our workplace is fun and busy – you’re always doing something and never just wait for the day to be over. Also, management constantly builds the team up and incorporates us into what they’re doing. They’re always open to suggestions and looking for input.” – Kendal Galloway, office manager

“I love working here. I’ve grown more as a person and become more mature. The team looks out for me and always makes sure I have everything I need to help me better myself. I’ve never had anyone care like the team here.” – Ryan Samuel, mover

“It’s great to work in such a very family-oriented work environment. The management team does a good job motivating us and keeping everyone focused on reaching our goals. I appreciate that we respect one another here, and how we’re able to help customers is rewarding. I look forward to growing here more in the future.” – Chuk Okoli, driver

“What sets our workplace apart from other employers is the care that Kathleen (franchisee) and Ted (general manager) have for their employees. When I started as a mover, Kathleen saw potential in me and encouraged me to be the best I could be. I grew from mover to driver, then lead driver, and now I’m in a management role. I enjoy supporting our team every day.” – Michael Sudderth, move manager

“I think we’re a great place to work because we’re constantly getting feedback from the team on what we could do to make things better. Small things like providing toolboxes and an ice machine go a long way because it’s what the team needs. We make sure everyone knows we are a team, and no one is ever alone. We’re led by Franchisee Kathleen White, who wants everyone to prosper and share in building something together.” – Ted Ehrenberg, general manager

“One of the biggest benefits we provide here is culture. We’ve built our team slowly and only hire the best. We try to engage our staff and provide incentives to keep everyone energized, and Ted (general manager) deserves a lot of credit. He’s great at identifying strengths and bringing the team together, and has contributed a lot to how great our culture is.” – Kathleen White, franchisee

It was obvious when speaking with everyone that they truly feel they are part of something bigger than just their own job. Want to join the team? TWO MEN AND A TRUCK® Virginia Beach is hiring, as well as many other franchise locations across the country and our corporate office. Take the first step in ramping up your career by viewing open positions on our careers site and applying online today!

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Benefits of investing in a workplace 401(k)

Written by Chelsea Grzegorczyk

Saving for retirement may not always seem pressing, but it’s crucial to think of the future and plan ahead. One of the best (and easiest!) ways to save for retirement is through a workplace 401(k). If your employer offers this benefit but you’re not quite ready to invest, have no fear! Check out our top benefits of investing in a workplace 401(k), and get saving in no time.

Take it with you throughout your career

Don’t plan to stay with the same employer until retirement? No problem! Most 401(k) plans can be transferred from one employer to another, so you can continue to grow your investment even if you switch jobs. If you do make a career change, learn about your new employer’s eligibility guidelines, as new hires may need to wait a period of time until they can make 401(k) contributions.

Match funds may be available

Many employers who offer a 401(k) plan also set aside match funds for plan participants. This will vary from one employer to another, but can help boost your investment so more money is available at retirement. To maximize savings, be sure to contribute at least the value of the employer match. In any 401(k) plan, be aware of the vesting period, or the time until employer-match funds are owned by the employee. The money you contribute toward a 401(k) will always be 100% yours, but employers can choose when their matching contributions belong to the employee.

Consistent and automatic savings

One of the hardest parts of saving is remembering to set money aside, but a 401(k) makes investing easy. Simply set your contribution parameters, for example 2% of each paycheck, and watch your savings grow. Investing this way not only ensures consistent contributions, but helps prioritize saving by taking money out of your paycheck before it reaches your bank account.

Also, 401(k) plans often have a much higher interest rate than a traditional savings account, allowing you to turn small contributions into meaningful gains over time.

Multiple options for taxes

Depending on the type of plan, you can reduce taxable income and liability – either in the year you make the contributions, or the year you withdraw funds. A traditional 401(k) involves pre-tax contributions, allowing you to defer paying taxes until you withdraw funds. This reduces your taxable income in the year you invest, and can even help bump you into a lower tax bracket and reduce tax liability. A Roth, however, allows you to apply taxes at the time of investment, and then withdraw funds tax-free in retirement. This is great for those who expect their tax liability to increase in the future.

Whether you picture yourself traveling the world or spending time close to home, we hope these tips help your retirement dreams come true.

TWO MEN AND A TRUCK® has job opportunities available nationwide and in a variety of business functions – from marketing to management, and everything in between. Check out current openings online and apply today at careers.twomenandatruck.com!

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Cultivating a positive office culture

Written by Chelsea Grzegorczyk

Creating a great culture at the office is one of the most important things a business can do for their employees, and for their own success! Employees who look forward to coming into work each day will be more productive, create better relationships with coworkers, and will stay longer than employees who don’t enjoy their workplace. Wondering how to create a great culture? Here are our top five tips.

Have fun together

Tailgate lunch

Tailgate lunch for the Michigan State University vs. University of Michigan football game

Employers often think they need to plan extravagant outings to make their staff happy, but sometimes simple, more frequent events can make a bigger impact. Here at TWO MEN AND A TRUCK®, we have happy hours or lunchtime barbecues biweekly throughout the summer and into the fall. Hosting a happy hour is incredibly simple, and starts by sending out an invite a few weeks in advance. On the day of the event, just set out some beverages and snacks, pull out the cornhole boards, and send a quick reminder email when it’s go time!

Outside of company-wide events, you can create other opportunities to have fun. You can organize a trip to a new restaurant in town, rent out a movie theater for your staff and families to view the new Pixar movie, or even recreate an interesting video that has been circulating online. Our Home Office team recently got in on the mannequin challenge action and had a blast – check out the results on our Facebook page!

Get mission-driven

Mission can be an incredibly powerful driver of company culture. Many companies have a mission statement, but don’t talk about it as often as they could. Highlighting your company’s mission can help get everyone the same page and working toward the same goals. This not only energizes your teams, but provides an understanding of what’s important and why. You can start small by sharing company stories on social media that show team members living out the mission, or printing cards that explain the company’s mission statement to give to new employees.

Be consistent

One of the biggest struggles with employee culture is gaining and keeping up momentum. You don’t want your efforts to falter, but rather build and get better over time. The best solution to this is consistency. Whether it’s offering a set opportunity to volunteer on the third Thursday of each month, or sending out monthly newsletters with birthdays and exciting upcoming events, consistency is key, and it will show your staff that your efforts are there to stay (just as you hope they are!).

Encourage outside activities

Sharing part of our culture - to be your best and have fun!

Sharing part of our culture – to be your best and have fun!

Not all employee culture events happen within the physical building of an office. Encouraging outside activities can allow employees to relax and connect with others in a way they may not be able to at work. One easy way to do this is offering to sponsor a recreational softball, dodgeball, or kickball team.  Not only will this help with employee appreciation, it will help support your marketing and recruiting efforts as well.

Ask for feedback

The most beneficial thing you can do for your employee culture is asking for some good, old-fashioned feedback. This can be as formal or informal as needed. Try to reach people who participate in events and initiatives as well as those who don’t, and from various departments. Ask what they like, what they don’t like, what they would change, and what excites them. Who knows, you may have 100 avid book readers who would love time and space for a book club once monthly, or three whole departments who enjoy playing the same card game.

Pro-tip: Set a goal for participation if doing a formal survey. If your goal is met, everyone gets a reward – win, win!

Two Men and a TruckOnce you’ve laid the groundwork for creating a great culture, take a step back to observe your progress. Are team members finding new ways to collaborate on projects, offering input to improve the company, or referring their friends for open positions? These are all great indicators of success!
If instead of creating a great culture you’re looking to join a great culture, look no further than TWO MEN AND A TRUCK®. View open positions and apply online today at careers.twomenandatruck.com!

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Career New Year Resolutions for 2017!

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Written by Erin VanPortfliet

We all know the typical New Year’s resolutions to lose weight, eat healthier, or begin long overdue home improvement projects, but what about career resolutions? It’s no secret that many people struggle with career-related stress. The average American spends about 30% of their life working, so feeling stressed at work can impact your entire life! But don’t worry – if there’s a will, there’s a way. Sometimes we just need a little help to get moving in the right direction. Use our helpful tips to develop (and stick to) your career resolutions this year!

Make a plan with actionable steps

The most important steps in kicking off a career resolution are determining your goals and developing a plan of attack! How many of us have made New Year’s resolutions and never accomplished them? I know I have! It is imperative to develop plans with practical steps and reachable goals. Ask yourself, what do you want more or less of in your career? Do you want less stress, more flexibility, or more responsibility? Once you’ve determined your resolutions, ask yourself, what are the steps I need to take to reach my goals?

For example, if your resolution is to be “less stressed” at work, what are some steps you can take to decrease stress? Can you organize your time better or schedule fewer back-to-back meetings? You can start preparing your calendar two weeks ahead of time, or look at each week in advance and reschedule any conflicting appointments. Being proactive is a great way to eliminate stress from your daily schedule.

Communicate

This may seem very basic to most people, but communication with your team or manager can be one of leading causes of stress at work. It is key to make sure you understand what is expected of you. Asking for clear and concise details on new projects – such as deadlines or specific subject matter – is key to completing a successful work assignment or project. Also, feel free to communicate your career resolutions to your coworkers, manager, or mentor – you may be surprised at how others want to support your goals.

Understand your department’s goals

This is very important to being successful with your career resolutions. In order to excel and achieve greatness within your company, you must first understand the goals of your department, and what your role is in helping to get there. Are you revenue generating, support staff, or customer service focused? What is your department’s mission? The answers to these questions will help to give you a “big picture” perspective of how your personal career goals fit with your current role.

Be accountable

Bring integrity to your resolutions. Being accountable for your actions says a lot to your manager and coworkers, and should apply to career goals as well. If you make a mistake, own it and do what you can to fix it! If you say you are going to do something, do it! Simply put – be someone that you would want to work with. If it helps, write down mini-goals that can be accomplished more easily and keep you on track.

Work life balance

This one probably isn’t a new fresh idea, but it sure is an important one. You can’t expect to be happy with your job if you aren’t happy outside of work. Schedule time to do things you are passionate about, whether it is a hobby like painting, or just simply going to catch that new movie you’ve been wanting to see! Life isn’t just about working, it’s about having fun, too! Don’t forget to make time for friends and family – everyone needs a support system!

After you’ve worked toward your resolutions, if you still are not feeling a relief or seeing a change, sometimes it truly is time to start looking for a change. Check out careers with TWO MEN AND A TRUCK® for new opportunities and like us on Facebook to receive regular updates!

Happy New Year from TWO MEN AND A TRUCK®!

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Mary Ellen Moves Careers Forward

mary-ellen-group

Written by Chelsea Grzegorczyk

The Mary Ellen Moving People Forward® Scholarship program has come to a close for a second time, and we have a winner! Jason Washburn, of Boston, Mass., will be trading in his title of multi-unit general manager to become a TWO MEN AND A TRUCK® franchisee. As the scholarship winner, Jason was awarded $50,000 to help him open his own franchise, in partnership with his current franchisees.
This scholarship program is named after TWO MEN AND A TRUCK®’s founder, Mary Ellen Sheets, and is a unique way in which we live out our core purpose to move people forward. Program participants have the chance to win $50,000 to put toward opening a new franchise, and also experience career growth in the process, as the program is designed to prepare for business ownership. Over the course of a year, participants meet with franchisees and Home Office staff, complete assignments, attend trainings, and develop a business plan – all while maintaining their role as a manager within TWO MEN AND A TRUCK®.
Three quarters of managers within the franchise system got their start with the company on the frontlines as a mover, driver, or customer service representative. Our scholarship winners are no different – Randi Bloodworth, our first scholarship winner, started out as a customer service representative. She quickly worked her way up to office manager before winning the program in its inaugural year and becoming a franchisee. Similarly, Jason Washburn started as a mover and took on more responsibility, rising to the role of multi-unit general manager before becoming our second scholarship winner.

jason-and-mary-ellen
The dedication, perseverance, and enthusiasm our scholarship winners have shown in growing their careers as well as the business makes them an excellent fit for franchise ownership with TWO MEN AND A TRUCK®. In partnership with the franchisees who helped her get her start, Randi opened her franchise in Pearland, Texas, in March 2017, and Jason will open his new franchise in New Jersey in March 2017. This year, we also recognized the program runner-up, Dan Pettit of Grand Rapids, Mich., with a $10,000 scholarship to put toward opening a future franchise.

“The talent that we see from the scholarship program participants is immeasurable,” said Chief Executive Officer Jeff Wesley. “For more than a year we get to see managers from different locations throw themselves into learning every facet of the franchise business model, while building their TWO MEN AND A TRUCK® knowledge base. We could not have asked for better candidates than Jason and Dan. The two worked so hard throughout the duration of the program, utilizing the support of their franchisees as mentors each step of the way. These heavy lifters are committed, not just to excelling in their own TWO MEN AND A TRUCK® careers, but are dedicated to the expansion efforts of this entire system. We are so proud of Jason and what he will do for this brand in the New Jersey market, and we are so excited to see where TWO MEN AND A TRUCK® will take Dan. I cannot wait to see what the future holds for these TWO MEN AND A TRUCK® leaders.”
Congratulations are in order for Jason, TWO MEN AND A TRUCK®’s newest franchisee! We are excited to see you  take on your new role and expand the brand throughout New Jersey. Check out Mary Ellen presenting Jason with his $50,000 on our Facebook page to see his great reaction!

Looking to move your career forward? Franchise opportunities are available, as well as frontline, professional, and management positions nationwide. Check out our careers website and apply online today!

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CELEBRATING THOSE WHO SUPPORT OUR CUSTOMERS

Written by Jon Barrows

Hidden within every company are the often unsung heroes who work with customers in an attempt to sell a product, offer a service, or handle an issue. Within the walls of the Customer Relationship Center here at TWO MEN AND A TRUCK®, we are proud to have a team of such individuals. These heroes of customer service and sales often arrive before traditional working hours and are still responding to customers long after most office lights go out. Interfacing with Customer Service Representatives (CSRs) is often the first interaction our customers will have with TWO MEN AND A TRUCK®. These men and women represent the quality and standards we as a system have set delivered for more than 30 years

“Sales start and end with customer service. We are the first people within a company the customer reaches out to. It is our duty to make everyone’s experience the best,” said Quality Assurance Team Lead Lauren Neal. “With that being said, this job is challenging and celebrating National Customer Service Week shows the customer service world we care and understand how hard they work on a day to day basis. TWO MEN AND A TRUCK® really appreciates you all!”

crc1We are proud to take part in the nationally recognized Customer Service Appreciation Week. Partnering with our internal “Fun Committee”, comprised of CSRs from all teams, tiers, and experience levels within the Customer Relationship Center, we set up a series of fun and engaging events designed to express just how thankful we are for all our team members!.

We started the week out with “Favorite T-shirt Day” where we encouraged our CSRs and support staff to wear their favorite (work appropriate) t-shirts which allowed them to show off a bit more of their personalities and to get to know their coworkers a little better. We also brought in food for our CSRs on this day to ensure we kick-started the celebratory week.   “Team Pride Day” followed, and we encouraged everyone to wear their favorite team colors. Green and white were two VERY dominant colors present on Tuesday, in support of nearby Michigan State University.  crc2On Wednesday we all got in touch with our inner nerd as the team dressed like nerds with a “best nerd of the shift” prize being voted on by their peers. Embracing our ability to be fun and flexible,   team members partnered up and dressed like the other person, on Thursday. Ending the week on Friday, we brought back the 80s – a crowd favorite! This week was incredibly fun for the whole team, and we recorded a live stream of how we celebrated this week, available to be viewed on our Facebook page.

Customer Service Appreciation Week is an homage to spirit week, a tradition many of us experienced in our high school days; and is done for comparatively similar reasons. It is a chance for customer service professionals to blow off some much deserved steam, band together as a family, and celebrate all the success a year’s worth of hard work has brought. So to those CSRs within the Customer Relationship Center, the Customer Care Specialists within the Customer Care team at Home Office, and to the CSRs all across the system; be it within the states or one of the many countries TWO MEN AND A TRUCK® calls home, we thank you for all you do.

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Want to join our team of amazing and fun customer service representatives? We’re hiring for the Customer Relationship Center in Lansing, Mich., as well as locations nationwide! Visit our careers website to learn more and apply online today at careers.twomenandatruck.com!

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Why I Love Working for TWO MEN AND A TRUCK®

Written by Emily Sham

The best places to work aren’t always the tech companies and start-ups with nifty perks like slushy machines and napping pods. Sometimes, the best places to work are just down the road, with a focus on community and unlimited opportunities for all team members. In the moving business, one company sets itself apart, and here are a few reasons why I love working for TWO MEN AND A TRUCK®:

Opportunities for growth, career advancement, and movement within the system
One of the best things about working for TWO MEN AND A TRUCK® is that the opportunities are endless within the franchise system. Movers can become mangers, and even one day open their own franchise. I started out as the marketing manager for the Jackson, Miss., franchise and slowly began taking on more of a sales role within the company. I was soon promoted to the sales and marketing manager and oversaw our two customer service representatives, one in home consultant, and one assistant marketer. This all happened within a two-year span of being with the company. Moving towards my third anniversary with TWO MEN AND A TRUCK®, we opened a second location in North, Miss., in which I temporarily moved and helped with the startup of that franchise. I focused on the sales and marketing, while still overseeing the Jackson office. Within three years I have advanced in my career and had the opportunity to help with a startup franchise, all while gaining awesome relationships all over the state of Mississippi.

emily5Opportunities to give back to the community
My absolute favorite part about working for TWO MEN AND A TRUCK® is being able to give back to the community. Our franchises are constantly working with local non-profits in our areas and participate in Movers for Meals during the fall and  Movers for Moms® during the spring. At our Jackson franchise we are heavily involved in the American Cancer Society Tennis Classic, which is held in memory of our franchisee, Jeff Taylor’s, wife Becky. I have been the event chair for the tennis tournament since it started in 2014. We have had support from TWO MEN AND A TRUCK® franchises from all over, Home Office, as well as the founding family. This support for our local American Cancer Society really shows how great our system works together to give back. The chance to give back while I wear the TWO MEN AND A TRUCK® name makes my job not only exciting, but rewarding on a personal level.

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Making a difference during a stressful time in life

When I was interviewing for the marketing position at TWO MEN AND A TRUCK® three years ago, Mr. Jeff, our franchisee, told me moving was one of the top three stressors in a person’s life, along with a death and marriage. When the phone rings you never know the customer’s walk of life, or what they are about to unveil to you. I strive to focus on each customer with individual detail  to make them feel as if they are the most important person I have talked to all day. We have an “employee recognition wall” hanging up in our dispatch area, and there is a particular customer who we moved in February 2015 who wrote a very detailed email thanking everyone involved with his move.

In his email he wrote, “I decided to call the listed contact number from the website and had the pleasure of speaking with Emily. Emily explained the services TWO MEN AND A TRUCK® could provide, asked me questions about my particular needs, and offered suggestions to help make the move less painful. She was professional, engaging, courteous, and extremely helpful. I felt that she really wanted my business, and that she really wanted to help me out. She quoted me a reasonable price and told me she would also email me that quote within about 30 minutes. After hanging up and waiting for about half an hour, she delivered the quote on time. The quote was detailed and conveyed exactly the information we had previously discussed….

Larry, Eric, Emily, and Jonathan need to be recognized for their spectacular efforts to make my move seamless and pain free. TWO MEN AND A TRUCK® was well represented by this fine team of professionals, and they should each receive recognition for doing an excellent job. From start to finish, each of these folks did their best and provided a high level of customer service and attention to detail. Taken as a whole, this team reflected positively on the business and your brand. Seriously, this is how a business should be operated!”

Customers who appreciate what TWO MEN AND A TRUCK® can offer them during one of the most stressful times in their lives is what makes this job so fulfilling.

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Being part of a larger system

I was two weeks into my new job with TWO MEN AND A TRUCK® when I was sent to Home Office for Frontline Annual Meeting. I remember wanting to learn as much as I could about the history, the brand, and the basics of what the company was all about. It didn’t take long to realize the 100+ other TWO MEN AND A TRUCK® representatives were also there doing the same thing, with the same passion. I was able to meet Home Office employees and other marketers, customer service representatives, and managers in the system who I still have relationships with today. Working within such a large system allows you expand your reach much further than you could imagine. I also have been blessed to be able to attend a marketing training session at Home Office, as well as two Annual Meetings since starting with the company. To see how far the TWO MEN AND A TRUCK® system as a whole has grown in the three year span I have been with the company makes me really excited to see what the future holds.

emily3There is always something new happening
TWO MEN AND A TRUCK®’s middle name should be “change.”  There is never a day that is the same as the last, but this is one of the best things about working here. I will admit I have personally laughed and cried to a customer, my boss, and a mover/driver before. I take a lot of pride in my job and sometimes put a little too much “passion”, as Mr. Jeff calls it, into whatever I am doing. The constant changes and the constant unknowns is what keeps me on my toes and makes the job exciting.

Lastly, my favorite thing about working at TWO MEN AND A TRUCK® is the relationships I have made throughout the years. From local business owners, to other employees, I have grown so much as an individual and I owe that all to TWO MEN AND A TRUCK®.  The staff in Jackson, Miss., and North, Miss., are incredible and they really make working here fun. When you walk into our offices people always say they feel like we are having too much fun, and that is because we are. We have some of the best employees  who love what they do and make where we work a fun place. I also have to give TWO MEN AND A TRUCK® credit for introducing me to my husband! If I wouldn’t have accepted the marketing position three years ago I wouldn’t have met my husband and I wouldn’t be awaiting the arrival of our little baby. I cannot wait to introduce little Taylor Marie Sham to the TWO MEN AND A TRUCK® system and how much this company means to her daddy and me.

 

emily1Emily is a Sales and Marketing Manager for TWO MEN AND A TRUCK® locations in Jackson and Horn Lake, Mississippi. As part of her role, Emily especially enjoys chamber events and meeting people, and everything related to community involvement and holiday events.

Ready to make a career move? TWO MEN AND A TRUCK® is hiring! Check out open opportunities and apply online today at careers.twomenandatruck.com.

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