Monthly Archives: October 2016

Mary Ellen Moves Careers Forward

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Written by Chelsea Grzegorczyk

The Mary Ellen Moving People Forward® Scholarship program has come to a close for a second time, and we have a winner! Jason Washburn, of Boston, Mass., will be trading in his title of multi-unit general manager to become a TWO MEN AND A TRUCK® franchisee. As the scholarship winner, Jason was awarded $50,000 to help him open his own franchise, in partnership with his current franchisees.
This scholarship program is named after TWO MEN AND A TRUCK®’s founder, Mary Ellen Sheets, and is a unique way in which we live out our core purpose to move people forward. Program participants have the chance to win $50,000 to put toward opening a new franchise, and also experience career growth in the process, as the program is designed to prepare for business ownership. Over the course of a year, participants meet with franchisees and Home Office staff, complete assignments, attend trainings, and develop a business plan – all while maintaining their role as a manager within TWO MEN AND A TRUCK®.
Three quarters of managers within the franchise system got their start with the company on the frontlines as a mover, driver, or customer service representative. Our scholarship winners are no different – Randi Bloodworth, our first scholarship winner, started out as a customer service representative. She quickly worked her way up to office manager before winning the program in its inaugural year and becoming a franchisee. Similarly, Jason Washburn started as a mover and took on more responsibility, rising to the role of multi-unit general manager before becoming our second scholarship winner.

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The dedication, perseverance, and enthusiasm our scholarship winners have shown in growing their careers as well as the business makes them an excellent fit for franchise ownership with TWO MEN AND A TRUCK®. In partnership with the franchisees who helped her get her start, Randi opened her franchise in Pearland, Texas, in March 2017, and Jason will open his new franchise in New Jersey in March 2017. This year, we also recognized the program runner-up, Dan Pettit of Grand Rapids, Mich., with a $10,000 scholarship to put toward opening a future franchise.

“The talent that we see from the scholarship program participants is immeasurable,” said Chief Executive Officer Jeff Wesley. “For more than a year we get to see managers from different locations throw themselves into learning every facet of the franchise business model, while building their TWO MEN AND A TRUCK® knowledge base. We could not have asked for better candidates than Jason and Dan. The two worked so hard throughout the duration of the program, utilizing the support of their franchisees as mentors each step of the way. These heavy lifters are committed, not just to excelling in their own TWO MEN AND A TRUCK® careers, but are dedicated to the expansion efforts of this entire system. We are so proud of Jason and what he will do for this brand in the New Jersey market, and we are so excited to see where TWO MEN AND A TRUCK® will take Dan. I cannot wait to see what the future holds for these TWO MEN AND A TRUCK® leaders.”
Congratulations are in order for Jason, TWO MEN AND A TRUCK®’s newest franchisee! We are excited to see you  take on your new role and expand the brand throughout New Jersey. Check out Mary Ellen presenting Jason with his $50,000 on our Facebook page to see his great reaction!

Looking to move your career forward? Franchise opportunities are available, as well as frontline, professional, and management positions nationwide. Check out our careers website and apply online today!

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CELEBRATING THOSE WHO SUPPORT OUR CUSTOMERS

Written by Jon Barrows

Hidden within every company are the often unsung heroes who work with customers in an attempt to sell a product, offer a service, or handle an issue. Within the walls of the Customer Relationship Center here at TWO MEN AND A TRUCK®, we are proud to have a team of such individuals. These heroes of customer service and sales often arrive before traditional working hours and are still responding to customers long after most office lights go out. Interfacing with Customer Service Representatives (CSRs) is often the first interaction our customers will have with TWO MEN AND A TRUCK®. These men and women represent the quality and standards we as a system have set delivered for more than 30 years

“Sales start and end with customer service. We are the first people within a company the customer reaches out to. It is our duty to make everyone’s experience the best,” said Quality Assurance Team Lead Lauren Neal. “With that being said, this job is challenging and celebrating National Customer Service Week shows the customer service world we care and understand how hard they work on a day to day basis. TWO MEN AND A TRUCK® really appreciates you all!”

crc1We are proud to take part in the nationally recognized Customer Service Appreciation Week. Partnering with our internal “Fun Committee”, comprised of CSRs from all teams, tiers, and experience levels within the Customer Relationship Center, we set up a series of fun and engaging events designed to express just how thankful we are for all our team members!.

We started the week out with “Favorite T-shirt Day” where we encouraged our CSRs and support staff to wear their favorite (work appropriate) t-shirts which allowed them to show off a bit more of their personalities and to get to know their coworkers a little better. We also brought in food for our CSRs on this day to ensure we kick-started the celebratory week.   “Team Pride Day” followed, and we encouraged everyone to wear their favorite team colors. Green and white were two VERY dominant colors present on Tuesday, in support of nearby Michigan State University.  crc2On Wednesday we all got in touch with our inner nerd as the team dressed like nerds with a “best nerd of the shift” prize being voted on by their peers. Embracing our ability to be fun and flexible,   team members partnered up and dressed like the other person, on Thursday. Ending the week on Friday, we brought back the 80s – a crowd favorite! This week was incredibly fun for the whole team, and we recorded a live stream of how we celebrated this week, available to be viewed on our Facebook page.

Customer Service Appreciation Week is an homage to spirit week, a tradition many of us experienced in our high school days; and is done for comparatively similar reasons. It is a chance for customer service professionals to blow off some much deserved steam, band together as a family, and celebrate all the success a year’s worth of hard work has brought. So to those CSRs within the Customer Relationship Center, the Customer Care Specialists within the Customer Care team at Home Office, and to the CSRs all across the system; be it within the states or one of the many countries TWO MEN AND A TRUCK® calls home, we thank you for all you do.

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Want to join our team of amazing and fun customer service representatives? We’re hiring for the Customer Relationship Center in Lansing, Mich., as well as locations nationwide! Visit our careers website to learn more and apply online today at careers.twomenandatruck.com!

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Why I Love Working for TWO MEN AND A TRUCK®

Written by Emily Sham

The best places to work aren’t always the tech companies and start-ups with nifty perks like slushy machines and napping pods. Sometimes, the best places to work are just down the road, with a focus on community and unlimited opportunities for all team members. In the moving business, one company sets itself apart, and here are a few reasons why I love working for TWO MEN AND A TRUCK®:

Opportunities for growth, career advancement, and movement within the system
One of the best things about working for TWO MEN AND A TRUCK® is that the opportunities are endless within the franchise system. Movers can become mangers, and even one day open their own franchise. I started out as the marketing manager for the Jackson, Miss., franchise and slowly began taking on more of a sales role within the company. I was soon promoted to the sales and marketing manager and oversaw our two customer service representatives, one in home consultant, and one assistant marketer. This all happened within a two-year span of being with the company. Moving towards my third anniversary with TWO MEN AND A TRUCK®, we opened a second location in North, Miss., in which I temporarily moved and helped with the startup of that franchise. I focused on the sales and marketing, while still overseeing the Jackson office. Within three years I have advanced in my career and had the opportunity to help with a startup franchise, all while gaining awesome relationships all over the state of Mississippi.

emily5Opportunities to give back to the community
My absolute favorite part about working for TWO MEN AND A TRUCK® is being able to give back to the community. Our franchises are constantly working with local non-profits in our areas and participate in Movers for Meals during the fall and  Movers for Moms® during the spring. At our Jackson franchise we are heavily involved in the American Cancer Society Tennis Classic, which is held in memory of our franchisee, Jeff Taylor’s, wife Becky. I have been the event chair for the tennis tournament since it started in 2014. We have had support from TWO MEN AND A TRUCK® franchises from all over, Home Office, as well as the founding family. This support for our local American Cancer Society really shows how great our system works together to give back. The chance to give back while I wear the TWO MEN AND A TRUCK® name makes my job not only exciting, but rewarding on a personal level.

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Making a difference during a stressful time in life

When I was interviewing for the marketing position at TWO MEN AND A TRUCK® three years ago, Mr. Jeff, our franchisee, told me moving was one of the top three stressors in a person’s life, along with a death and marriage. When the phone rings you never know the customer’s walk of life, or what they are about to unveil to you. I strive to focus on each customer with individual detail  to make them feel as if they are the most important person I have talked to all day. We have an “employee recognition wall” hanging up in our dispatch area, and there is a particular customer who we moved in February 2015 who wrote a very detailed email thanking everyone involved with his move.

In his email he wrote, “I decided to call the listed contact number from the website and had the pleasure of speaking with Emily. Emily explained the services TWO MEN AND A TRUCK® could provide, asked me questions about my particular needs, and offered suggestions to help make the move less painful. She was professional, engaging, courteous, and extremely helpful. I felt that she really wanted my business, and that she really wanted to help me out. She quoted me a reasonable price and told me she would also email me that quote within about 30 minutes. After hanging up and waiting for about half an hour, she delivered the quote on time. The quote was detailed and conveyed exactly the information we had previously discussed….

Larry, Eric, Emily, and Jonathan need to be recognized for their spectacular efforts to make my move seamless and pain free. TWO MEN AND A TRUCK® was well represented by this fine team of professionals, and they should each receive recognition for doing an excellent job. From start to finish, each of these folks did their best and provided a high level of customer service and attention to detail. Taken as a whole, this team reflected positively on the business and your brand. Seriously, this is how a business should be operated!”

Customers who appreciate what TWO MEN AND A TRUCK® can offer them during one of the most stressful times in their lives is what makes this job so fulfilling.

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Being part of a larger system

I was two weeks into my new job with TWO MEN AND A TRUCK® when I was sent to Home Office for Frontline Annual Meeting. I remember wanting to learn as much as I could about the history, the brand, and the basics of what the company was all about. It didn’t take long to realize the 100+ other TWO MEN AND A TRUCK® representatives were also there doing the same thing, with the same passion. I was able to meet Home Office employees and other marketers, customer service representatives, and managers in the system who I still have relationships with today. Working within such a large system allows you expand your reach much further than you could imagine. I also have been blessed to be able to attend a marketing training session at Home Office, as well as two Annual Meetings since starting with the company. To see how far the TWO MEN AND A TRUCK® system as a whole has grown in the three year span I have been with the company makes me really excited to see what the future holds.

emily3There is always something new happening
TWO MEN AND A TRUCK®’s middle name should be “change.”  There is never a day that is the same as the last, but this is one of the best things about working here. I will admit I have personally laughed and cried to a customer, my boss, and a mover/driver before. I take a lot of pride in my job and sometimes put a little too much “passion”, as Mr. Jeff calls it, into whatever I am doing. The constant changes and the constant unknowns is what keeps me on my toes and makes the job exciting.

Lastly, my favorite thing about working at TWO MEN AND A TRUCK® is the relationships I have made throughout the years. From local business owners, to other employees, I have grown so much as an individual and I owe that all to TWO MEN AND A TRUCK®.  The staff in Jackson, Miss., and North, Miss., are incredible and they really make working here fun. When you walk into our offices people always say they feel like we are having too much fun, and that is because we are. We have some of the best employees  who love what they do and make where we work a fun place. I also have to give TWO MEN AND A TRUCK® credit for introducing me to my husband! If I wouldn’t have accepted the marketing position three years ago I wouldn’t have met my husband and I wouldn’t be awaiting the arrival of our little baby. I cannot wait to introduce little Taylor Marie Sham to the TWO MEN AND A TRUCK® system and how much this company means to her daddy and me.

 

emily1Emily is a Sales and Marketing Manager for TWO MEN AND A TRUCK® locations in Jackson and Horn Lake, Mississippi. As part of her role, Emily especially enjoys chamber events and meeting people, and everything related to community involvement and holiday events.

Ready to make a career move? TWO MEN AND A TRUCK® is hiring! Check out open opportunities and apply online today at careers.twomenandatruck.com.

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