Monthly Archives: May 2015

#MoveHero Memory: Carrying out The Grandma Rule® in Evansville, IN

Written by Chelsea Leser

Moving is difficult, stressful, and just plain overwhelming. That’s no secret. Becoming a TWO MEN AND A TRUCK® mover or driver provides our teams with the opportunity to make an impact like you could never imagine. Studies have shown that employees want to work a job that has a meaning, one in which they can positively impact others. TWO MEN AND A TRUCK® movers have the chance to touch someone’s life in a positive way by doing even the smallest act.

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Chris Stewart

Today, we bring you a story from Evansville, Indiana, where our movers lived out The Grandma Rule®, one of TWO MEN AND A TRUCK®’s core values.

A few months ago, a team of movers arrived at an elderly woman’s home in Evansville, having no idea what would come of the day. This sweet customer was moving from her long-time home to an assisted living community, a task that required packing and moving not only boxes, but decades of memories.

The move was trying for the customer, as she knew many of her belongings were going to an auction house, and she would no longer have many things that made her house a home. As soon as the movers arrived, they noticed many bird figurines. They saw the customer get emotional as they carefully stored these birds, and learned they hadn’t been moved since her late husband stored them for display many years ago. On their lunch break, the movers wanted to do something special for her, so they stopped to pick up an extra bird to add to her collection. Giving the customer a new bird once again brought her to tears, but the tears were now of joy. She was delighted and grateful, and now has a memorable way to remember this move in a positive light, rather than a sad one.

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Keion Boyde

One of the movers, Keion, had a lot to say about this particular move:

When we conducted the walk-through I was amazed by how many birds she had. I was also a bit nervous about packing them all as they were very delicate. While we were packing, Frank and I were handling the uniquely-made birds that her recently deceased husband had bought for her throughout the years. You could tell the couple had a deep love for one another.

As we continued to pack the birds I looked over and saw the mother and daughter hugging and crying. The mother could not believe what took 50 years to build was out within hours.

That was a very emotional moment for me. I had to remind myself that we were there to do a job.  The team got together and purchased a knock off version of the birds her husband used to buy her. At the end of the move, we presented her with the bird and she was overjoyed with gladness and began to cry again. I left that move a better person. Who would have known that a little lady with bunches of uniquely made birds would have had such an impact on a group of guys.”

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Frank Ceras

Frank, another team member, reflected on the move.

“She was so nice and so sweet. We had all decided to purchase a ceramic bird for her because she was having such a hard time with her move, hoping to bring something good to her stressful situation. I was glad to be a part of her move.”

Thanks to Keion, Frank, Chris, and Nate who took a sad and stressful move and created an unforgettable memory for their customer!

Want to be a #MoveHero too? Search for career opportunities and apply today at careers.twomenandatruck.com!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward in your career!

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Setting the tone with your company culture

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Written by Chelsea Leser

Many TWO MEN AND A TRUCK® locations hired new team members in preparation for the busy, summer months. With all of our new employees, it’s easy to think that staffing is done, but the focus must shift to retaining your great employees, new and existing. Creating the ideal company culture will help retain employees and make them eager to come to work each day!

Culture starts at the top of the company —executive and management level — and is how team members behave and communicate. In an atmosphere with good culture, team members treat one another well, take pride in their work, and strive to exceed expectations with every move. It’s especially important to manage culture with new hires because it allows you to communicate what you expect of them and train them to uphold your values.

Now is the time to consider your company’s culture. Get input from frontline staff and managers to figure out how to retain valued team members and improve your atmosphere. If you’re not sure where to start, here are a few tips to creating a positive culture.

 

Be present
Get to know your staff. Be available to your team as a resource and leader, and you will have the chance to set the tone. Make sure you’re not just physically present, but actively engaged when the team comes together. Hold team meetings; communicate well, but also listen to what your team has to say.  Treat team members with respect and dignity, and expect this from them in return.

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When you see unwanted behavior, address it immediately and privately. By refusing to sweep it under the rug, you hold team members accountable for their words and actions, and protect this from becoming part of your culture.

Create a team
A team looks out for one another and ensures everyone’s success. To create a team, foster an environment that promotes this. Have quarterly barbecues or lunches, inspire friendly rivalry by holding a competition for the best safety tip, or switch up mover-driver pairs so team members can get to work with one another.

Share Goals and Metrics
Engage your team on the vision and the goals/metrics to success. Share the trends and successes and challenges, and brainstorm on ideas to collaborate and work toward solutions. Together, great things can be achieved but alignment and shared passion is equally important.

Treat each team member as an individualCSR_1
Each person is different, with unique preferences and needs. Some team members prefer public kudos for a job well done, whereas others are more comfortable with a personal note. Keep this in mind for extra perks like bonuses as well, because they are only meaningful if valuable to the person receiving them.

 

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Make a career move with us and apply online today. Let us help move you forward in your career! If you are interested in learning more about TWO MEN AND A TRUCK® like us on Facebook.

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