Written by Chelsea Leser
Moving is difficult, stressful, and just plain overwhelming. That’s no secret. Becoming a TWO MEN AND A TRUCK® mover or driver provides our teams with the opportunity to make an impact like you could never imagine. Studies have shown that employees want to work a job that has a meaning, one in which they can positively impact others. TWO MEN AND A TRUCK® movers have the chance to touch someone’s life in a positive way by doing even the smallest act.
Today, we bring you a story from Evansville, Indiana, where our movers lived out The Grandma Rule®, one of TWO MEN AND A TRUCK®’s core values.
A few months ago, a team of movers arrived at an elderly woman’s home in Evansville, having no idea what would come of the day. This sweet customer was moving from her long-time home to an assisted living community, a task that required packing and moving not only boxes, but decades of memories.
The move was trying for the customer, as she knew many of her belongings were going to an auction house, and she would no longer have many things that made her house a home. As soon as the movers arrived, they noticed many bird figurines. They saw the customer get emotional as they carefully stored these birds, and learned they hadn’t been moved since her late husband stored them for display many years ago. On their lunch break, the movers wanted to do something special for her, so they stopped to pick up an extra bird to add to her collection. Giving the customer a new bird once again brought her to tears, but the tears were now of joy. She was delighted and grateful, and now has a memorable way to remember this move in a positive light, rather than a sad one.
One of the movers, Keion, had a lot to say about this particular move:
“When we conducted the walk-through I was amazed by how many birds she had. I was also a bit nervous about packing them all as they were very delicate. While we were packing, Frank and I were handling the uniquely-made birds that her recently deceased husband had bought for her throughout the years. You could tell the couple had a deep love for one another.
As we continued to pack the birds I looked over and saw the mother and daughter hugging and crying. The mother could not believe what took 50 years to build was out within hours.
That was a very emotional moment for me. I had to remind myself that we were there to do a job. The team got together and purchased a knock off version of the birds her husband used to buy her. At the end of the move, we presented her with the bird and she was overjoyed with gladness and began to cry again. I left that move a better person. Who would have known that a little lady with bunches of uniquely made birds would have had such an impact on a group of guys.”
Frank, another team member, reflected on the move.
“She was so nice and so sweet. We had all decided to purchase a ceramic bird for her because she was having such a hard time with her move, hoping to bring something good to her stressful situation. I was glad to be a part of her move.”
Thanks to Keion, Frank, Chris, and Nate who took a sad and stressful move and created an unforgettable memory for their customer!
Want to be a #MoveHero too? Search for career opportunities and apply today at careers.twomenandatruck.com!
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