Written by Dawn Kroeger
For people seeking work where two days are never the same with a mobile office that displays ever-changing views, they need to look no further than TWO MEN AND A TRUCK®.
Frontline roles, such as mover and driver positions, feature a fair amount of diversity and autonomy. Do you believe being a mover is “just moving furniture” and anyone could do it? Think again. Since no day is “typical”, check out a common day in the life of a TWO MEN AND A TRUCK® mover.
We promote and encourage the development of professional and career skills for all team members from moving, customer service, business knowledge, and practical business skills and training. Our goal is to develop leaders. We are Movers Who Care® and throughout team members’ time in our system, we want each of them to learn and develop the skills that can impact them throughout their life. So each day like the below, we are moving people forward.
Wake up ready to take on the world with the discipline to make the most of each day. No need to get up early for a workout; your job is working out! Proudly put on your uniform, eat a quick breakfast, grab an energy drink and a gallon of water, and you’re out the door.
Arrive at TWO MEN AND A TRUCK® and take part in a quick team huddle where you are reminded of safe lifting practices and the importance of exceptional customer service.
Receive your assignments for the day. Check out your truck, ensuring everything is working properly, do a full truck inspection, check all customer-requested boxes are inventoried and loaded, and each piece of equipment is accounted for and in working order.
Begin any necessary customer paperwork, take care of any loose ends before departure, then hit the road.
Arrive at your first customer’s home, and introduce yourself while showing your charisma and competence in order to put your customer at ease. You are moving their memories after all. Complete a walkthrough, ensuring the customer you fully understand expectations and illustrating your communication skills and diligence to get the details right.
Begin the move by loading the truck, paying special attention to an antique table the customer’s grandmother brought over from Ireland when she moved to the states as a young woman. Continue loading items.
Stop to answer a few questions your customer’s uneasy eight-year-old daughter has about how you are handling her American Doll and Barbie collections. Assure her they will be safely packed at the back of the truck so they will be the first thing off it at her new home.
Ensure everything is packed to customer’s expectations, then head to the new home.
Arrive at the customer’s new home and take a few minutes to enjoy a customer-provided lunch of sub sandwiches. These folks love to show their appreciation by feeding you! This is also an opportunity to learn more about customers, hearing feedback about the move and validating how your role is so critical to their new direction.
Begin unloading the customer’s belongings into their new home, being sure to honor your promise about the American Girl dolls and Barbies! Smile when you give a very relieved eight-year-old her most prized possessions.
You are nearing completion of your first move and feeling good. Everything is safely placed in its proper place to the elation of the customer. The customer cannot believe how you and your team member hustled to accomplish this move. Your customer is thrilled, pays for the move, and adds a nice tip for you and your partner!
You clean up your truck, put equipment back in place, and head to your second and final move of the day – a retirement-age couple downsizing into a senior community.
You arrive at the customer’s home, introduce yourself with a smile and eye contact, explain how the move will go, and answer any questions the customers have. These customers seem a little melancholy. You learn they are leaving the house in which they raised their children, so it’s understandable.
You begin the move and realize your customers have purged many of their belongings and are moving minimal pieces into their new, one-bedroom apartment at the senior community.
The truck is loaded, and you are ready to support your customers in beginning this new chapter in their lives. While loading you find a bracelet in the couch. You give it back to Mrs. Customer and she begins to cry. The bracelet had been a 25th wedding anniversary gift, and she had lost it last year.
You arrive at the senior community and begin to unload. The unload goes smoothly, and you chat with your customers about new traditions they will begin now that they have moved. You share a story about your grandmother’s positive experience in a similar community, and they begin to feel at ease.
Customer’s belongings are unloaded and Mr. and Mrs. Customer are finally relaxing; in fact, they seem genuinely relieved and maybe even a little excited. Mrs. Customer tips you with a jar of home-made strawberry jam. You leave feeling proud of your ability to put people at ease while executing a safe and damage-free move. And you remember you really need to call your grandma tonight.
You arrive back at the office, complete paperwork, clean up your truck, and prepare for tomorrow’s customers.
On the drive home you reflect on this job. It is a hard job. You have to be strong, a problem solver, a communicator, and, sometimes, a friend. It is physically and mentally tough – but so rewarding. You really feel like you are making a difference in one of the most stressful life events in which people undergo. You know if you keep up your hard work and positive attitude, you will work your way into a leadership position at TWO MEN AND A TRUCK®. Until that day you will continue to give your best to the people who depend on you each day. Moving is much more than just moving stuff. It’s moving people forward, including yourself!
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.